Frequently Asked Questions

Standard shipping within the US typically takes 5–10 business days. Expedited options are available at checkout. International orders may take 10–21 business days depending on destination and customs processing.

We accept returns on unworn, unwashed, and undamaged apparel items within 14 days of delivery. Items must be in original packaging with tags attached. Please visit our Return Policy page for full details and to initiate a return.

Yes! We do size exchanges within 14 days of delivery, subject to stock availability. Contact us at hello@dinaus.com to start an exchange. The item must be in original condition with tags attached.

Each product page includes a size guide. If you’re between sizes, we recommend sizing up for a more relaxed fit. Still unsure? Contact us and we’ll help.

Yes, DINA ships internationally. Shipping rates and delivery times vary by location. Please note that customs fees and import taxes are the responsibility of the buyer and are not included in your order total.

After completing your purchase, you will receive an email with a download link. You can also access your downloads any time by visiting My Account → Downloads. Download links are valid for 7 days and can be accessed up to 5 times.

Due to the nature of digital products, all digital purchases are final and non-refundable. We encourage you to read the full product description before purchasing. Please review our Digital Product Policy for details.

File formats vary by product — typically PDF, PNG, or other commonly used formats. The specific files included are listed on each product page under "File Details".

No. All digital products are for personal use only. Sharing, redistributing, or reselling DINA digital products is strictly prohibited and is a violation of our terms of service.

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, and other payment methods enabled through WooCommerce. All transactions are secured by SSL encryption.

Please check your spam or junk folder first. If it’s not there, log into My Account to view your order status. Still having trouble? Contact us and we’ll sort it out.